Boston Pizza Maximizes Seating and Experiences Uptick in Reservations using Libro
When the Saint-Georges location of Boston Pizza decided to retire its paper-based reservation book for a software system, they turned to Libro. With the help of Libro’s expert team and proven technology, the casual dining restaurant minimized time-consuming tasks, maximized seating during peak hours, and experienced an uptick in reservations.
“The Libro platform truly simplified daily operations for me,” says Louis Larochelle, franchise owner of Boston Pizza. “Setting up the floorplan for each shift based on reservations was so time-consuming, and now it’s quick and easy.”
“Libro was a smart business decision. The platform is well-built, easy to learn, and looks great visually.”
Louis Larochelle • Franchise Owner of Boston Pizza
Using a reservation system provided a lot of firsts for Boston Pizza. With a simple click, the staff can instantly view upcoming table availability and manage the waitlist more effectively. According to Larochelle, the newfound ability to text reservation reminders to customers and perform a quick search to identify guests and their visit frequency were game changers.
“Our younger staff members are so tech savvy and are much more comfortable using Libro than paper and pencils,” says Larochelle. “Training new hostesses is much easier and faster now too.”
The 200-seat restaurant also leveraged Libro’s Reserve with Google partnership. After adding a “reserve now” button to their business profile on Google, the restaurant experienced a noticeable uptick in online reservations.
About Boston Pizza
Boston Pizza is a Canadian company with hundreds of local franchise owners operating more dining rooms, sports bars, and patios than any other single brand in the country. Boston Pizza has served communities from coast to coast for over 56 years and is Canada’s number-one casual dining brand. For more information or to make a reservation, visit bostonpizza.com.
