Goodfellas Addresses Labor Shortage and Back-of-the-House Visibility by Replacing Bookenda with Libro Reservation
Many fast-casual restaurants, including the Toronto-based Goodfellas Wood Oven Pizza chain, continue to be plagued by the ongoing labor shortage. Despite using Bookenda (now part of TouchBistro) to take online reservations, Goodfellas lacked key features that would benefit a busy restaurant short on manpower, including back-of-the-house reporting, ease of use, and automated guest communications.
The decision to upgrade to Libro Reservations became essential. Not only did the Libro platform automate table assignments to optimize seating, but it also provided Goodfellas with two-way SMS technology. For the first time, reservation reminders were sent automatically via SMS allowing guests to confirm, modify, or even cancel.