Hands-on Customer Service Drives The Captain’s Table to Libro Reservation
When your independent restaurant receives awards for serving the world’s best fish and chips, taking online table reservations is a smart business decision. However, The Captain’s Table realized that not all reservation providers are created equal. “We craved more hands-on customer support, so we switched from Bookenda to Libro,” says Melissa Barrington, Owner/Operator of The Captain’s Table. Moving to the Libro reservation platform meant The Captain’s Table would receive a dedicated account manager as well as 24/7 phone support. Even better, 100 percent of the customer data provided during the online reservation process would belong to the restaurant to help build loyalty and generate repeat business.