Arvi Reduces No-Shows to Nearly Zero with Libro Reservation Platform
In the restaurant business, diners who don’t honor a table reservation are called no-shows. As French-born chef Julien Masia prepared to open what would become 2019’s Best New Restaurant in Canada, selecting a booking system that could minimize no-shows was a critical component to Arvi.
By forging a partnership with Libro, the 30-seat dining room in Québec City reduced no-shows to nearly zero. Apart from three or four no-shows a year, Arvi credits the Libro team and its reservation platform for enabling guests to preselect their fixed tasting experience and requiring advance payment when a table is reserved. With the threat of no-shows diminished, Arvi can manage costs better and cut food waste by only procuring ingredients based on reservations.