New York City Restaurant Increases Reservations and Decreases Monthly Costs After Switching to Libro

According to Chan, Libro’s benefits go beyond taking online reservations. The table management features make it simple to arrange different table configurations and maximize seating to accommodate large groups that frequent the restaurant. Chan also uses the Libro system to set parameters on the number of hours guests can occupy a table, allowing him to expedite service and keep wait times short. 

Libro also helps Zona de Cuba address no-shows by requiring a deposit whenever a table is reserved. And while the platform’s real-time communication functions allow the hostess team to manage guest arrivals seamlessly, it helps Chan engage with guests and send reminders before arrival.  

Chan also noted that training managers to use the Libro platform and onboarding new hosts are extremely simple. Even without training, Libro uses common sense, so it’s self-explanatory and more user-friendly than other reservation systems.