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How First-Party Ordering Solutions are Redefining the Restaurant Industry
Here are 3 ways first-party online ordering solutions are empowering restaurant operators.
Libro Debuts Guest Experience Platform to Elevate Capabilities Beyond Reservations
Libro released a new series of features that expands the company’s award-winning reservation software into a Guest Experience Platform.
5 Ways to Personalize the Guest Experience at Your Restaurant
Here are five strategies to tailor the dining experience and make every guest feel like a VIP.
Grow and Future-Proof Your Business
Libro’s online reservation management platform delivers the digital tools you need to manage tables, engage diners, streamline front of house operations, and reach new customers in one easy-to-use system.
The Power of Review
- Automated guest surveys using SMS and email that drive private ratings or public reviews
- Customizable reminders that increase survey participation
- Understand customer feedback with actionable reporting that provides feedback for service and product improvement
- Automatically pull in Google Reviews and match them to guest profiles providing a more complete view of customer satisfaction
- Engage with guests through two-way SMS or email communication to allow restaurants to avoid or correct negative reviews
96% of restaurant customers look at reviews before picking a restaurant
86% of restaurant customers would pay more for better service
Customer Engagement
- Quick and easy way for restaurants to communicate directly with their guests using SMS or email
- Create real-time or scheduled communications to react to events or plan campaigns
- Create customizable branded email templates or text messages
- Allows restaurants to refine mailing lists using multiple filters for more targeted communications
- Comprehensive reporting shows the estimated and real reach of each campaign
Guest Experience Platform
Reservations
- Unlimited Reservations
- Advanced Table management
- Waitlist Management
- Ticketed Events & Experiences
- Google One Click Reservations
Guest Marketing
- Import Database
- Customizable Emalls
- Create Promotions
- SMS
- Reporting & Analytics
Reputation Management
- Reviews
- Surveys
- Reporting & Analytics
- Customer Engagement
Pricing
Features
ESSENTIAL PLAN
$119
ADVANCED PLAN
$139
PREMIUM PLAN
$179
Reservations Module
- Unlimited Reservations
- Reserve with Google
- Floor plan Management
- Automated Table Allocation
- SMS Reservation Confirmation / Reminders
- Setup and Manage Server Shifts
- Ticketed Events and Experiences*
- Reservation Credit Card Verification
- Waitlist
Basic
Advanced
Advanced
- Unlimited Two-Way SMS Guest Chat
- POS Partner Integrations
- Third Party Integration
GUEST MARKETING MODULE
- Communicate Promotions
- Customizable emails
- Customizable guest messaging
- Reports and Analytics
Reputation Management Module
- Post-Visit Guest Survey
Basic
Customizable
Customizable
- Review Management and Analysis
- Manage Private and public reviews
- Customizable Reporting