Question 1

How does Libro work for restaurants?

Accepted Answer

Libro provides restaurants with a commission-free online booking platform. Guests can reserve a table 24/7 directly through your restaurant’s website, social media, and Google listing. All reservations go directly to your Libro dashboard, where you can manage seating, view guest preferences, send automated SMS and email confirmations to reduce no-shows, as well as access reporting tools to optimize bookings and grow revenue.

Question 2

Why is online booking so important for restaurants today?

Accepted Answer

Online booking is essential because today’s diner expects digital conveniences. In fact, 60% of diners prefer to reserve online, 90% research a restaurant online before dining, and 83% say online reservations are a deciding factor when choosing where to eat. With Libro, restaurants can accept reservations 24/7 and free up staff from phone calls, while giving diners the ability to book seamlessly through your website, social media pages, and Google.

Question 3

What is Libro?

Accepted Answer

Libro is an all-in-one restaurant reservation and guest engagement platform. With commission-free reservations, waitlist and table management, guest surveys, and marketing automation, Libro helps restaurants cut costs, fill tables, grow revenue, and improve guest loyalty.

Question 4

Who can benefit from using Libro restaurant reservation software?

Accepted Answer

Libro is designed for any restaurant that wants commission-free reservations and tools to enhance the guest experience, maximize occupancy, reduce no-shows, and grow revenue. Independent restaurants, casual dining spots, fine dining establishments, and multi-location chains can all use Libro to manage online bookings, track guest preferences, send automated SMS and email confirmations, and gain insights through reporting tools.

Question 5

Is Libro designed only for large restaurants or can small and independent restaurants use it too?

Accepted Answer

Libro is built to support restaurants of all sizes. Small and independent restaurants can use Libro to manage online bookings, reduce no-shows, and streamline operations without adding extra staff. Larger restaurants and multi-location chains benefit from centralized reservation management, reporting, and guest insights across all locations. Regardless of size, Libro helps restaurants improve efficiency, increase bookings, and enhance the guest experience.

Question 6

Can multi-location or franchise restaurants use Libro?

Accepted Answer

Libro is fully compatible with multi-location and franchise restaurants. Each location can manage its own reservations while giving managers and owners a centralized dashboard to view bookings, guest preferences, and performance metrics across all locations. This helps streamline operations, maintain consistent guest experiences, and optimize table management at every restaurant in the chain.

Question 7

Does Libro work for restaurants that rely mostly on walk-ins?

Accepted Answer

Libro is flexible enough to support restaurants that rely primarily on walk-ins. While guests can make online reservations, the Libro system also helps staff manage walk-in traffic by tracking table availability and wait times. This ensures smooth operations at the front-of-house, reduces congestion during peak hours, and helps restaurants maximize seating efficiency and guest satisfaction.

Question 8

Do guests need a Libro account to make a reservation?

Accepted Answer

No, guests do not need a Libro account to book a table. They simply select their preferred date, time, and party size through the restaurant’s website, social media page, or Google listing. Optional features, like saving information for future bookings or receiving updates via SMS and email, are available but do not require an account, making the process simple and convenient for diners.

Question 9

Is Libro free for diners to use?

Accepted Answer

Yes, Libro is completely free for diners. Making a reservation through a restaurant’s website, social media pages, or Google profile is always free of charge. Guests can also receive booking confirmations, reminders, and updates via SMS or email at no cost, making the process simple and convenient, while ensuring restaurants stay connected with their guests.

Question 10

Can guests modify or cancel their reservation through Libro?

Accepted Answer

Yes, guests can easily modify or cancel their table reservation. After booking, diners receive a confirmation message by SMS or email with a link to manage their reservation. From there, they can change the date, time, and party size—or cancel the booking if needed. This flexibility reduces no-shows and ensures restaurants keep tables available for walk-in guests.

Question 11

How is Libro different from OpenTable, Resy, Tock and other reservation platforms?

Accepted Answer

Libro stands out from other reservation platforms because it is completely commission-free. While systems like OpenTable, Resy, and Tock often charge per cover or take a percentage of bookings, Libro gives restaurants unlimited reservations for a flat-price subscription. This means restaurants keep more of their profits while also gaining access to powerful features like automated SMS and email confirmations, Google integration, guest insights, and marketing tools. Libro also ensures restaurants own their guest data, helping them build stronger relationships, brand loyalty, and drive repeat visits, without paying third-party fees. Click here for a side-by-side comparison of reservation platforms.

Question 12

How do I request a demo to learn more about Libro?

Accepted Answer

Requesting a demo with Libro is quick and simple. Just click here to access the demo request form and complete it with your restaurant’s details. A Libro team member will reach out to schedule a personalized walkthrough, showing you how the platform works, its key features, and how it can help your restaurant increase bookings, reduce no-shows, and improve guest engagement.

Question 13

How does Libro’s 24/7 online booking work?

Accepted Answer

Libro’s 24/7 online booking gives diners the anytime conveniences they expect and ensures your restaurant never misses a reservation by allowing guests to book a table directly through your restaurant’s website, Google Business Profile, or social media pages without needing to call. Each booking is instantly confirmed and sent to your Libro dashboard, where you can manage tables, keep your dining room full, and reduce no-shows with automated SMS and email reminders around the clock.

Question 14

Can guests book a table through my website with Libro?

Accepted Answer

Yes! Guests can make reservations directly on your restaurant’s website using Libro. The booking process is seamless, available 24/7, and ensures guests can reserve a table at their convenience. Online reservations are instantly sent to your Libro dashboard, where you can manage seating, track guest information, and reduce no-shows with automated SMS and email confirmations.

Question 15

Does Libro integrate with Google for reservations?

Accepted Answer

Yes, Libro seamlessly integrates with Google so diners can make a reservation from your restaurant’s Google Business Profile, without visiting your website. When a guest books through Google, the reservation is instantly added to your Libro dashboard, giving you full control of table management and guest data. This integration makes it easy for restaurants to offer a smooth booking experience and capture more bookings from diners searching online. Learn about turning Google searches into table reservations.

Question 16

Can diners reserve a table through social media using Libro?

Accepted Answer

Yes! Libro allows diners to reserve tables directly from your restaurant’s Facebook or Instagram pages. With a simple connection set up in your Libro Back Office, a reservation button appears on your social media profiles. Guests can book instantly, and each reservation is automatically sent to your Libro dashboard. From there, you can manage tables, view guest preferences, and send automated SMS and email reminders. This ensures a smooth, convenient booking experience while helping restaurants capture more reservations from multiple online channels.

Question 17

How quickly are reservations confirmed through Libro?

Accepted Answer

Reservations through Libro are confirmed instantly. As soon as a guest books via your website, Google, or social media, the reservation appears immediately in your Libro dashboard—according to your dining room availability. SMS and email confirmations are fully automated and sent to guests instantly, creating a smooth and reliable booking experience, while also helping reduce no-shows and keeping diners and restaurant staff informed and organized.

Question 18

Can I limit or control how many online bookings I accept each day?

Accepted Answer

Yes! With Libro you can control how many online reservations are accepted per day. This feature allows you to manage table availability, prevent overbooking, and maintain smooth service during peak hours. Online bookings will automatically be updated in your Libro dashboard to manage reservations, maximize seating, and stay in full control of your dining room.

Question 19

What does commission-free mean with Libro?

Accepted Answer

Commission-free with Libro means restaurants do not pay a percentage of each booking or a fee per cover. Unlike platforms that charge per reservation, Libro lets restaurants take unlimited online bookings for a flat fee subscription. This ensures restaurants keep all of their profits, reduce operational costs, and maintain control over guest data while still enjoying powerful reservation management features like automated confirmations, waitlists, and guest insights.

Question 20

Does Libro offer commission-free online reservations for restaurants?

Accepted Answer

Yes! Libro provides commission-free online reservations so restaurants never pay per-cover or per-booking fees. Instead of losing revenue to commissions, restaurants keep 100% of their earnings while still enjoying powerful features such as 24/7 online booking, automated SMS and email confirmations, waitlists, guest profiles, and marketing tools. This flat-fee model helps maximize profits, reduce costs, and give restaurants full control over guest relationships.

Question 21

Are there any hidden fees when using Libro?

Accepted Answer

No! Libro is completely transparent with its pricing. Restaurants pay a flat subscription fee and never incur per-reservation charges, commissions, or unexpected costs. This ensures restaurants can manage their reservations, reduce no-shows, and run marketing campaigns without worrying about hidden expenses, giving full control over revenue and budgeting.

Question 22

How does Libro compare to platforms that charge per cover for reservations?

Accepted Answer

Libro differs from platforms that charge per cover for reservations by offering a flat, commission-free model. Restaurants retain 100% of their earnings while still enjoying robust features such as 24/7 online booking, automated SMS and email confirmations, waitlists, and detailed guest insights. This approach reduces costs, maximizes profitability, and gives restaurants complete control over reservations and guest data without sacrificing functionality. See why Libro costs less than competitors.

Question 23

Can restaurants still get all the features of other platforms without paying commission?

Accepted Answer

Yes! Libro provides restaurants with all the essential features found on other platforms—such as 24/7 online booking, automated SMS and email confirmations, waitlists, guest insights, and marketing tools—without charging commissions or per-reservation fees. This means restaurants can enjoy full functionality while keeping all their revenue, reducing costs, and maintaining control over reservations and guest data. Compare Libro to popular reservation platforms.

Question 24

Can Libro track guest preferences and visit history?

Accepted Answer

Yes, Libro maintains detailed guest profiles, including order history, total amount spent, special requests, and dietary restrictions. This information allows restaurants to tailor guest communications, offer personalized promotions, and provide a better, more personalized guest experience. Tracking guest preferences and dietary needs also helps increase repeat visits, improve customer satisfaction, and build long-term loyalty.

Question 25

Does Libro create guest profiles for repeat diners?

Accepted Answer

Yes! Each time a guest makes a reservation, Libro can create or update their profile, capturing details such as visit and order history, dietary restrictions, and special requests. These guest profiles allow restaurants to personalize communications, send targeted promotions, and improve the overall dining experience. By keeping track of repeat diners, restaurants can increase customer loyalty, encourage repeat visits, and enhance guest satisfaction.

Question 26

Can restaurants use Libro to personalize promotions for guests?

Accepted Answer

Yes! Using the guest profiles and visit history stored in Libro, restaurants can create targeted promotions tailored to individual diners. This includes special offers for favorite dishes, reminders for upcoming events, or promotions based on dietary preferences. Personalized promotions help increase repeat visits, improve guest satisfaction, and drive revenue, all while keeping guests engaged.

Question 27

How does Libro help with collecting guest feedback and reviews?

Accepted Answer

Libro makes it easy for restaurants to gather guest feedback and improve their online reputation by automating post-dining surveys and encouraging diners to rate their experience. This not only helps restaurants understand guest satisfaction and identify areas for improvement but also increases the number of positive reviews on platforms like Google, where 80% of diners research restaurants before booking. Collecting feedback consistently helps drive repeat visits, improve service, and enhance the restaurant’s overall reputation. See how to boost online reviews at your restaurant.

Question 28

Can guest data in Libro be used for targeted SMS or email campaigns?

Accepted Answer

Yes! Using the guest profiles stored in Libro—including visit history, preferences, dietary restrictions, special requests, reviews, and ratings—restaurants can create highly targeted SMS and email campaigns to improve customer loyalty, boost retention, and drive more revenue. This enables personalized promotions, event invitations, or reminders tailored to individual guests, increasing engagement and encouraging repeat visits. Drive more traffic and sales using email campaigns.

Question 29

How does Libro help build loyalty with repeat diners?

Accepted Answer

Libro helps restaurants foster loyalty by maintaining detailed guest profiles, including visit history, favorite dishes, dietary restrictions, and special requests. Using this data, restaurants can personalize the dining experience as well as send tailored promotions and targeted marketing campaigns via SMS and email to further engage guests, drive repeat visits and strengthen long-term loyalty. Turn first-time guests into loyal diners.

Question 30

Do restaurants get access to all the guest data that comes through Libro?

Accepted Answer

Yes, restaurants retain full control and 100% ownership of all guest data collected through Libro reservations, waitlists, and marketing campaigns. This includes guest profiles, visit history, preferences, dietary restrictions, and contact details. Restaurants can use this data to personalize service, run targeted SMS and email campaigns, elevate guest engagement, make data-driven decisions, and improve overall operations. Discover why owning your customer data is the secret to growth.

Question 31

How does Libro help reduce no-shows at my restaurant?

Accepted Answer

As soon as a reservation is made through Libro, guests receive an instant confirmation via SMS or email, followed by timely reminders leading up to their visit. These reminders keep guests engaged while reducing the chance of missed reservations. Libro also makes it easy for guests to modify or cancel their reservation if plans change—freeing up tables for new bookings and keeping your dining room full. How restaurants use Libro to minimize no-shows.

Question 32

Does Libro send reservation confirmations to guests automatically?

Accepted Answer

Yes, when a guest books a table through your website, Google, social media, or via phone, Libro sends an automated confirmation by SMS or email instantly. This ensures that guests know their reservation is secured and reduces the chances of confusion or no-shows. Restaurants can also customize the confirmation message to include details such as arrival time, location, or special instructions for a more personalized touch.

Question 33

Can guests receive SMS or email reminders before their reservation?

Accepted Answer

Yes! Libro sends automated reminders to guests before their reservation time via SMS or email. These reminders help reduce no-shows by keeping the booking top of mind and making it easy for guests to confirm, modify, or cancel, if their plans change. You can even personalize the message to include arrival instructions or parking details for a seamless guest experience.

Question 34

Can reminders help recover missed bookings or fill cancellations?

Accepted Answer

Automated reminders sent through Libro not only reduce no-shows but also help recover missed bookings. When guests receive reminders via SMS and email, they’re more likely to confirm, modify, or cancel in advance—giving your team time to fill open tables. Libro’s real-time reservation updates make it easy to reassign tables, notify waitlisted guests, open availability online, or seat walk-ins. This ensures you keep your dining room full, maximize revenue, and maintain a smooth flow at the front of the house—even when cancellations occur.

Question 35

How big of a problem are no-shows for restaurants?

Accepted Answer

The average no-show rate in the restaurant industry is 20%, losing thousands of dollars annually. When tables held for reservations go unused, walk-in business is lost, staffing is impacted, food is wasted, and profitability drops. Understand the negative effects restaurants experience when guests don’t honor a reservation.

Question 36

Can restaurants use AI to generate responses to guest reviews?

Accepted Answer

Yes, restaurants using Libro can leverage AI to generate the appropriate response to guest reviews. The AI tool is available with a Libro subscription to help busy restaurants communicate quickly, boost output, and engage more effectively with guests.

Question 37

How can restaurants with Libro leverage AI to draft email campaigns?

Accepted Answer

Restaurants with Libro can customize a variety of email templates with minimal effort using generative AI tools. Restaurants can choose their language, input their campaign requirements and click Generate an AI response to compose an email subject line and message. The Libro platform also allows restaurants to segment and import guest lists as well as send and schedule email campaigns.

Question 38

Does Libro allow restaurants to use AI to generate a response to guests based on a star rating?

Accepted Answer

Yes, restaurants can use AI to generate automatic replies that are appropriate for a 5-star rating versus a 1-star rating, saving time and ensuring you’re responsive to both positive and negative feedback.

Question 39

What are ticketed experiences in Libro?

Accepted Answer

Ticketed experiences allow restaurants to offer special events—such as a themed tasting menu, holiday events, live entertainment, or cooking classes—where guests pay for a ticket ahead of time. Libro manages the sale and tracking of these tickets, including inventory, pricing tiers, and guest information. Guests receive confirmations and reminders automatically to help you monitor attendance, reduce no-shows, maximize revenue, and host events with confidence.

Question 40

Can my restaurant offer ticketed events through Libro?

Accepted Answer

Yes, with Libro you can easily set up ticketed dining experiences where guests purchase tickets in advance to reserve their spot for a special dinner, class, or event at your restaurant. You can customize ticket pricing, manage capacity, and track sales all from your Libro dashboard. Once guests purchase tickets online, they will receive an instant confirmation and automated reminders, helping you secure revenue upfront and reduce no-shows.

Question 41

Can restaurants sell tickets for special events through Libro?

Accepted Answer

Libro makes it easy for restaurants to sell prepaid tickets for exclusive events such as chef’s tasting menus, wine pairings, or seasonal celebrations. Guests can purchase tickets online while making a reservation, with automatic confirmations and reminders sent after booking. This helps restaurants secure guaranteed revenue, reduce last-minute cancellations, and deliver seamless event management—all from within the Libro platform.

Question 42

How do guests purchase tickets for events using Libro?

Accepted Answer

Guests can view event details, dates, and pricing directly on your restaurant’s website through the Libro booking link or website widget. They simply select the event, choose the number of tickets, and complete payment online. Once purchased, guests instantly receive a QR code that can be scanned within the Libro App by Marty, as well as a confirmation email with event details and automated reminders closer to the event date. This process ensures a smooth, secure booking experience while guaranteeing the restaurant receives payment upfront.

Question 43

Does Libro handle refunds or cancellations for ticketed events?

Accepted Answer

Libro gives restaurants full control over how refunds and cancellations are handled for ticketed experiences. Because tickets are prepaid, each restaurant can set its own cancellation policy—whether it’s non-refundable, partially refundable, or transferable to another date or guest. Libro helps streamline this process by automatically updating guest lists and managing communications when changes occur. Guests will see the event’s refund policy clearly during checkout to avoid confusion.

Question 44

Can I set different pricing tiers for ticketed experiences?

Accepted Answer

Yes, you can offer different pricing options for your ticketed experiences—such as early-bird tickets, VIP packages, or group rates. Each tier can have its own availability, pricing, and perks, giving guests flexibility while maximizing revenue for the restaurant. All ticket sales are tracked in your Libro dashboard, making it easy to manage capacity, monitor sales by tier, and ensure a smooth guest experience.

Question 45

Are ticketed reservations tracked in the same dashboard as regular bookings?

Accepted Answer

Yes! All ticketed event reservations appear in the same Libro dashboard as standard table bookings. This centralized view allows restaurants to monitor attendance, manage capacity, and track sales efficiently. Staff can see both ticketed and regular reservations in one place, simplifying planning, preventing overbooking, and ensuring a smooth guest experience for all events.

Question 46

How does Libro prevent overbooking for ticketed events?

Accepted Answer

Libro prevents overbooking by tracking available seats or remaining tickets in real time. When guests purchase tickets for an event, the Libro system immediately updates availability in the dashboard and online booking channels. Once the maximum capacity is reached, no further tickets can be sold, ensuring that your restaurant never exceeds its limits. This automated management helps maintain a smooth event experience, avoids guest disappointment, and protects your revenue.

Question 47

Can I send event reminders and updates to ticket holders?

Accepted Answer

With Libro, restaurants can send SMS and/or email reminders to ticket holders before the event, ensuring guests are informed and prepared. You can also send updates about event details, schedule changes, parking, or special instructions. Automated notifications help reduce no-shows, improve the guest experience, and keep communications consistent. All reminders and updates are tracked in the Libro dashboard, making it easy to manage communications for every event.

Question 48

What types of reports does Libro provide for restaurants?

Accepted Answer

Libro offers a wide range of reports to help restaurants make data-driven decisions. These include reservation reports that show table occupancy and booking trends; guest reports, detailing preferences, visit history, and dietary needs; revenue and sales insights to track no-shows and cancellations; and marketing performance metrics for your SMS and email campaigns. All reports are accessible in the Libro dashboard and can be customized by date, location, or specific event, allowing restaurants to optimize operations, improve guest engagement, and maximize profitability.

Question 49

Can I track reservations and occupancy trends with Libro?

Accepted Answer

Yes, Libro tracks all reservations and provides analytics on occupancy trends, peak hours, and table utilization. Restaurants can view historical and real-time data to understand when their dining room is busiest, which days have lower attendance, and how table availability impacts bookings. These insights help restaurants optimize staffing, plan promotions, and make informed decisions to maximize revenue and guest satisfaction.

Question 50

Does Libro provide insights into guest behavior and preferences?

Accepted Answer

Yes! Libro collects data on guest visits, favorite dishes, special requests, dietary restrictions, and booking patterns. Restaurants can use this information to understand guest behavior, identify loyal customers, and create personalized promotions or experiences. These insights help improve guest satisfaction, encourage repeat visits, and enable data-driven decisions that enhance overall operations and revenue.

Question 51

Can restaurants generate reports on no-shows and cancellations?

Accepted Answer

Yes, Libro tracks all reservations, including those that are canceled or missed, and generates reports to highlight patterns and identify trends. Restaurants can see which days, times, or events experience the most no-shows, allowing them to adjust staffing, implement reminder strategies, or modify booking policies. These insights help reduce empty tables, optimize revenue, and improve overall guest management.

Question 52

How can I use Libro analytics to improve revenue and table management?

Accepted Answer

Libro provides insights into reservation patterns, guest behavior, and occupancy trends, enabling restaurants to make strategic decisions. By analyzing peak hours and popular table times, you can adjust staffing, set dynamic reservation limits, and plan special promotions to fill slower periods. Understanding guest preferences and booking habits also allows for targeted marketing and personalized offers, which can increase repeat visits and overall revenue. Using Libro analytics effectively ensures your dining room operates at maximum efficiency, while enhancing the overall guest experience.

Question 53

Are reports customizable for different time periods or locations?

Accepted Answer

Yes! Libro’s reporting tools let restaurants filter and customize reports based on specific time periods, such as daily, weekly, monthly, or custom date ranges. Multi-location restaurants can also generate location-specific reports to compare performance across venues. This flexibility helps managers track trends, make informed operational decisions, and optimize revenue for each location or timeframe.

Question 54

Can I export Libro reports for accounting or marketing purposes?

Accepted Answer

Yes! Restaurants can export reservation, guest, revenue, and marketing reports from Libro in common formats like CSV or Excel. This makes it easy to integrate data into accounting software, track financial performance, or analyze marketing campaigns. Exporting reports allows managers to share insights with their team, make data-driven decisions, and streamline operations while maintaining accurate records for both internal and external purposes.

Question 55

Does Libro provide real-time data on restaurant performance?

Accepted Answer

Yes, Libro updates reservation and guest data in real time, giving restaurants immediate insights into current bookings, table availability, and guest trends. Managers can see which tables are occupied, which guests have confirmed or canceled, and monitor overall restaurant performance as it happens. Real-time data helps restaurants make quick operational decisions, optimize staffing, and ensure a smooth guest experience while maximizing revenue.

Libro foire aux questions

À propos de Libro

Libro est conçu pour qui ?

Pour les restaurants :

Pour les dîneurs :

Qu'est-ce qui distingue Libro ?

Fonctionnalités et fonctionnalités

Réservations en ligne (disponibles 24/7)

Réservations sans commission

Gestion des clients

Réduction des "no-shows"

IA générative

Expériences payantes

Rapports et analyses

Tarification et forfaits

Coût de l’abonnement

Options de forfait

Aucun frais caché / Transparence des commissions

Pour les clients (Expérience invités)

Comment réserver via Libro

Annulation/modification d’une réservation

Processus de confirmation pour les clients

Accessibilité (compte ou exigences de connexion)

Support et fiabilité

Service à la clientèle

Formation et intégration

Support linguistique et régional

Comparaisons & Avantages Concurrentiels

Libro vs OpenTable (commissions, contrôle, coûts)

Libro vs Resy, SevenRooms et Tock

Pourquoi choisir Libro plutôt qu’un autre système de réservation

Gestion de la réputation

Avis clients et satisfaction des invités

Liens rapides

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